Smokey Quartz

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

• A receipt or proof of purchase
• Direct notification via email clearly outlining your concern within 7 Days of receiving items
• A clear image -photo evidence- of the damages/faults of items

How Do I Return my Items for Exchange/Repairs?

RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

• The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
• Shipping costs are non-refundable
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 

• Sales items do not qualify for complimentary repair service or exchanges
• Only regular priced items are applicable for exchanges/ complimentary repairs
• Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!

 RINGS

Need to find your best fit? First try measuring the inner diameter of a ring you already own that best fits you and compare it to our size chart below. If you still can't find your best fit follow these easy steps:

• Wrap a strip of paper around your finger and mark where the paper meets itself
• Straighten the paper out and measure the strip against a ruler. This is the circumference of your finger.
• Compare your measurement against the following conversion chart below to find your best fitting size

BRACELETS

NECKLACES

Still not sure about sizing before you make a purchase? We're here to help!

Please email info@simonewatsonjewellery.com for more info on finding your perfect fit.

FEBRUARY SALE - LESS 30% OFF JEWELLERY SITE WIDE

NON SALES ITEMS - TERMS & CONDITIONS

REFUNDS

• Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
• We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved

14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

• Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

• If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:

• Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

• Items must be in the same condition that you received them in

• Items must be returned safely, unworn, in the original packaging that you received them in

• Items purchased at full price and not during a discounted SALE

• Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

• We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
• The quality of the item upon delivery received is not adequate due to an error on the company's part
• If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
• If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
• Please send a clear image via email of the concern so that we can better determine the best possible repair solution
• The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
• The customer agrees to any return delivery fees involved in order for the item to be repaired
• Items purchased at full price and not during a discounted sale

REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

• We will send you an email to notify you that we have received your returned item for repairs
• Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
• We will update you on the progress of the repair process within 7-10 days
• Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

• We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
• The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
• If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
• If within
• Items purchased at full price and not during a discounted sale

• The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose

Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

• We do not exchange earrings due to hygiene purposes
• We do not refund/exchange items purchased on SALE 
• We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

• We will send you an email notification of the exchange process
• The customer is responsible for the any return delivery fees
• Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?

• Please Note that due to hygiene reasons, all earrings cannot be exchanged

• We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

• If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

• Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

• Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

• Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
• Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period