Returns and Exchanges

Please ensure you have read and understand the T&Cs before purchasing | *Note that by purchasing any item on our site, that you have agreed to the terms and conditions below | Email support@simonewatsonjewellery.com for more info

 

Sales Items T & C's 2021

- We do not offer returns, exchanges or repairs on sale items

- Availability on items on sale are limited in stock

- Sale prices eligible While Stocks Last

Please email us with any sale related queries to info@simonewatsonjewellery.com 

NON SALES ITEMS - TERMS & CONDITIONS
REFUNDS
  • Due to the nature of the business at this time - unfortunately we DO NOT offer refunds
  • We can however offer exchanges and repair services - please see below for more information on both options and the terms and conditions involved
14 DAY EXCHANGE/ COMPLIMENTARY REPAIR POLICY

If you would like to exchange or repair items, please note the following important information that applies to both Exchange & Complimentary Repair Services:

  • Our Exchange / Complimentary Repair policy is only valid within 14 Days from the time of goods received by the customer

  • If 14 Days have gone by since receiving your items - unfortunately we cannot offer you an exchange or complimentary repair service thereafter 

Meeting criteria for an exchange / repair service:
  • Any Exchanges/Complimentary Repairs are processed directly via email ONLY at support@simonewatsonjewellery.com

  • Items must be in the same condition that you received them in

  • Items must be returned safely, unworn, in the original packaging that you received them in

  • Items purchased at full price and not during a discounted SALE
  • Customers are responsible for any return delivery fees and arrangements* 

*Any returns/exchanges are to be sent directly to PostNet Hyde Park (Address: Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196)

REPAIR SERVICE

If you receive a damaged item or are unhappy with the quality of the item-

We offer complimentary repairs under the following circumstances:

  • We are directly notified via email of the concern within the 14 Day Validity Period from when items are received 
  • The quality of the item upon delivery received is not adequate due to an error on the company's part
  • If the item is damaged upon delivery (damages incurred to items during transit due to negligence on the company's part, i.e. insufficient protective packaging) 
  • If within 14 Days of items have received - the items display tarnishing of plating or stones are damaged/loose
  • Please send a clear image via email of the concern so that we can better determine the best possible repair solution
  • The customer agrees to the terms & conditions of repairs and allows 14 working days for the repairs to be processed and returned to customer
  • The customer agrees to any return delivery fees involved in order for the item to be repaired
  • Items purchased at full price and not during a discounted sale
REPAIR SERVICE PROCESS

If all of the above conditions are met for repair services:

  • We will send you an email to notify you that we have received your returned item for repairs
  • Once your jewellery item is received - please allow 7-10 business days for the issue to be properly reviewed by our trusted manufacturer and for the correct repair process to be determined
  • We will update you on the progress of the repair process within 7-10 days
  • Once the correct repair service is determined, please allow 14 Working Days for repairs to be completed by our trusted jewellery manufacturers
For more info on complimentary repair services - please contact support@simonewatsonjewellery.com

EXCHANGES

If you wish to exchange an item (except earrings)- We offer exchanges under the following circumstances:

  • We are directly notified via email on support@simonewatsonjewellery.com of a legitimate reason for the exchange within the 14 Days Validity period of items received
  • The quality of the item upon delivery received is not adequate for whatever reason (due to an error on the company's part)
  • If the item is damaged upon delivery (damages incurred to item during transit due to negligence on the company's part) 
  • If within
  • Items purchased at full price and not during a discounted sale
  • The 14 Days Validity period of items received, the items display tarnishing of plating or stones are damaged/loose
Terms & Conditions for Exchanges

Please note that we can only exchange items if stock permits as stock is limited

  • We do not exchange earrings due to hygiene purposes
  • We do not refund/exchange items purchased on SALE 
  • We can exchange rings for sizing purposes (if stock permits)

EXCHANGE SERVICE PROCESS

If all conditions are met and your item is eligible for an exchange:

  • We will send you an email notification of the exchange process
  • The customer is responsible for the any return delivery fees
  • Once we have received your item we will notify you and begin processing the exchange within 7 days

Can I Exchange Earrings?
  • Please Note that due to hygiene reasons, all earrings cannot be exchanged
  • We can however offer repairs on earrings if requested within the applicable 7 day time frame of items received
For more info on exchanges please contact support@simonewatsonjewellery.com

NON APPLICABLE FOR EXCHANGES / REPAIRS

There are certain situations where NO EXCHANGES / COMPLIMENTARY REPAIRS will be granted (if applicable)

  • If any of the jewellery items have obvious signs of wear and tear, misuse or neglect by the customer*

  • Any damage during return transit caused to the jewellery if NOT sent back in original packaging 

  • Any item of jewellery not in its original condition, is damaged or missing parts for reasons not originally determined by the customer or not due to the company's error 

  • Any issues/concerns with jewellery raised outside of the 14 Day Validity Period from items received by customer
  • Any items bought on a discounted sale with issues reported outside of the 3 Day sale validity period

*Kindly see the Product Care Instructions Page to follow care instructions provided for your delicate silver & gold plated jewellery items  

HOW TO REQUEST EXCHANGE / REPAIR SERVICES

A direct email to support@simonewatsonjewellery.com regarding your concerns of your items will be appreciated- we will be happy to help!

To complete your exchange/repair we require:

  • A receipt or proof of purchase
  • Direct notification via email clearly outlining your concern within 7 Days of receiving items
  • A clear image -photo evidence- of the damages/faults of items
How Do I Return my Items for Exchange/Repairs?
RETURN SHIPPING 
To return your product, please send it directly to the following address:

PostNet Hyde Park Corner, Hyde Park Shopping Centre Shop Mez 1, Entrance 5, Hyde Park, Johannesburg, 2196, South Africa

  • The customer is responsible for paying for your own shipping costs for returning your item for exchange/repairs.
  • Shipping costs are non-refundable
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary

*If you are shipping a return item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

SALES ITEM (if applicable) 
It is important to note the following:
  • Sales items do not qualify for complimentary repair service or exchanges
  • Only regular priced items are applicable for exchanges/ complimentary repairs
  • Unfortunately sales items that have been marked down significantly during a sale cannot be returned or repaired by the company*

*If there is an manufacturing fault with the jewellery that is reported within 3 Days of receiving your sales item - please email us directly at support@simonewatsonjewellery.com and we will try our best to find a solution to correct the issue

 

Thank you for familiarising yourself with our terms and conditions of service - if you have any questions or requests please do not hesitate to contact us directly via email to support@simonewatsonjewellery.com - we will be happy to help!