As global concern increases regarding the current Coronavirus (COVID-19) outbreak - we would like to assure our customers that during these uncertain times - we are taking every precautionary measure to ensure your safety (as well as our own).
In response to the current situation we have taken the below measures to ensure the safety of everyone involved with your online purchase:
Employees are social distancing and working from home
Our team is limited to one healthy individual - upholding the correct safety precautions - handling all orders from packaging to shipping
Your order will be packaged in a sealed courier plastic sleeve that will protect your parcel from external forces until it reaches you
- All jewellery items are sterilised before packing and shipping - and we will without doubt continue this hygiene practice
When receiving your package - we suggest adhering to the following safety precautions:
- Use a mask and gloves when receiving your parcel from the courier service
- Remove package from the plastic sleeve - disposing of the plastic sleeve before handling the package
- Washing your hands before unwrapping your purchase and handling the package and it's contents
Our Online Store will now continue to be open for business. It is extremely important to us, especially during these difficult times, to still be able to bring a little joy through jewellery to people’s lives. However, to ensure we are complying with government guidelines we have had to make some adjustments to our delivery service & returns policy during this period.
We are working closely with our delivery partners to ensure that all safety precautions are being followed and met to the highest standard and that the safety of both our team and our customers is of the highest priority
Due to these uncertain times please allow for a few days delay in deliveries
To ensure compliance with government safety guidelines during lockdown - we will not be offering this service until further notice
In the meantime, thank you for your ongoing support and love, we know that by working together we will get through these difficult times. Our thoughts are with everyone currently affected by the pandemic
We will continue to monitor the current situation and will react accordingly - we will ensure to keep you updated of any new developments regarding our store and your purchase - stay safe!
For any further information - please do not hesitate to contact us via firstname.lastname@example.org